Privacy Policy

1. Information We Collect

Cartainer Ocean Line collects information you provide directly to us when using our shipping and logistics services, including:

• Personal Information: Name, address, phone number, email address, passport/ID numbers
• Shipping Information: Vehicle details (VIN, make, model, year), container contents, destination addresses
• Financial Information: Payment details for shipping services and fees
• Documents: Vehicle titles, passports, identification documents, and shipping-related paperwork
• Communication Records: Emails, phone calls, and messages related to your shipments

2. How We Use Your Information

We use the information we collect to:

• Process and manage your shipping requests and logistics services
• Communicate with you about your shipments, including status updates
• Comply with customs, import/export, and other regulatory requirements
• Process payments and manage billing
• Provide customer support and respond to inquiries
• Improve our services and develop new offerings
• Maintain records for business and legal purposes

3. Information Sharing and Disclosure

We may share your information with:

• Shipping Partners: Port authorities, customs agencies, and logistics partners necessary for your shipment
• Government Agencies: As required by law for customs clearance, import/export compliance, and regulatory purposes
• Service Providers: Third-party vendors who assist with payment processing, document management, and business operations
• Legal Requirements: When required by law, court order, or to protect our rights and safety

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encrypted storage of sensitive documents and personal information
• Secure transmission of data using SSL/TLS encryption
• Access controls limiting who can view your information
• Regular security assessments and updates

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Shipping records and related documents are typically retained for 7 years or as required by applicable laws and regulations.

6. Your Rights

You have the right to:

• Access and review the personal information we have about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Object to or restrict certain processing of your information
• Receive a copy of your personal information in a portable format

7. International Transfers

Given the nature of international shipping, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

8. Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality, analyze usage, and enhance your experience. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: